Cookie Policy

How we use cookies and tracking technologies on our AI video generation platform

2025/09/25

Introduction

This Cookie Policy explains how WAN 2.5 Animation Studio uses cookies and similar technologies on our AI-powered video generation platform. By using our services, you consent to the use of cookies as described in this policy.

What Are Cookies

Cookies are small text files that are stored on your device when you visit a website or use our platform. They are widely used to make platforms work more efficiently, provide personalized experiences, and deliver information to platform owners about usage patterns.

How We Use Cookies

We use cookies for the following purposes:

  • Essential Cookies: These cookies are necessary for our AI platform to function properly and cannot be switched off. They enable core features like user authentication, AI generation services, and content management.
  • Performance Cookies: These cookies allow us to monitor AI model performance, measure platform usage, and improve our video generation services.
  • Functional Cookies: These cookies enable enhanced functionality including generation preferences, personalized dashboards, and customized AI settings.
  • AI Service Cookies: These cookies optimize our AI models' performance and help provide better video generation results based on your usage patterns.
  • Analytics Cookies: These cookies help us understand how users interact with our AI features and improve our service offerings.

Types of Cookies We Use

Essential Cookies

  • User Authentication: Session cookies for maintaining secure login sessions
  • AI Service Access: Cookies for accessing WAN 2.5 AI models and generation features
  • Security: Cookies for protecting against fraud, abuse, and unauthorized access
  • Payment Processing: Cookies for secure subscription and billing management

Performance Cookies

  • AI Model Analytics: Cookies to track generation success rates and model performance
  • Platform Performance: Cookies to monitor service speed and reliability
  • Usage Statistics: Cookies to understand feature adoption and platform efficiency

Functional Cookies

  • Generation Preferences: Cookies to remember your AI generation settings and styles
  • Content Management: Cookies to organize and manage your generated content library
  • UI Customization: Cookies to remember theme preferences and dashboard layout
  • Language Settings: Cookies to maintain your selected language preference

AI Service Cookies

  • Model Optimization: Cookies to improve AI generation quality and speed
  • Prompt History: Cookies to suggest relevant prompts based on your usage
  • Generation Queue: Cookies to manage your video generation requests
  • Content Recommendations: Cookies to suggest relevant features and templates

Analytics and Targeting Cookies

  • Usage Analytics: Cookies to understand platform usage patterns and feature effectiveness
  • A/B Testing: Cookies to test new features and improvements
  • Marketing Analytics: Cookies to measure the effectiveness of our marketing efforts
  • Third-Party Analytics: Cookies from analytics providers like Google Analytics

AI-Specific Data Collection

Our AI platform collects additional information through cookies to:

  • Improve Generation Quality: Track which prompts and settings produce the best results
  • Personalize Experience: Remember your preferred generation styles and formats
  • Optimize Processing: Reduce generation times based on your usage patterns
  • Content Suggestions: Recommend relevant templates and generation options
  • Model Training: Use aggregated, anonymized data to improve our AI models (with consent)

Third-Party Cookies

We work with third-party services that may set cookies on your device:

Payment Processing

  • Stripe: Secure payment processing and subscription management
  • PayPal: Alternative payment method processing

Analytics and Monitoring

  • Google Analytics: Platform usage analytics and user behavior insights
  • Hotjar: User experience analytics and session recordings (anonymized)

AI Infrastructure

  • Cloud Providers: Cookies from our AI infrastructure providers for service optimization
  • CDN Services: Content delivery network cookies for faster AI model access

Customer Support

  • Intercom/Zendesk: Customer support chat and ticketing system cookies
  • Help Desk: Support request tracking and user assistance cookies

Platform Settings

You can manage your cookie preferences in your account settings:

  • Essential Cookies: Cannot be disabled (required for platform functionality)
  • Performance Cookies: Can be disabled (may affect AI generation insights)
  • Functional Cookies: Can be customized (may limit personalization features)
  • Analytics Cookies: Can be disabled (limits our ability to improve services)

Browser Controls

Most web browsers allow you to:

  • Delete existing cookies from your device
  • Block all or specific types of cookies
  • Set notifications when cookies are being placed
  • Configure cookie settings for specific websites

When you first use our platform, you can:

  • Accept all cookies for full functionality
  • Customize your cookie preferences
  • Accept only essential cookies
  • Review and update preferences at any time

Impact of Disabling Cookies

Disabling certain cookies may affect your experience:

  • Essential Cookies: Platform may not function properly, login issues may occur
  • Performance Cookies: Limited insights into AI generation success and improvements
  • Functional Cookies: Loss of personalized settings and generation preferences
  • Analytics Cookies: We cannot improve services based on usage patterns

Different cookies have different retention periods:

  • Session Cookies: Deleted when you close your browser or log out
  • Short-term Cookies: 24 hours to 30 days (for temporary preferences)
  • Medium-term Cookies: 30 days to 1 year (for user preferences and settings)
  • Long-term Cookies: Up to 2 years (for analytics and long-term preferences)

Data Protection and Privacy

Our cookie usage complies with:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Other applicable privacy laws and regulations

We ensure:

  • Transparent cookie usage disclosure
  • User control over non-essential cookies
  • Secure data transmission and storage
  • Regular review and updates of cookie practices

We may update this Cookie Policy to reflect:

  • Changes in our AI platform features
  • New cookie technologies or purposes
  • Legal and regulatory requirement updates
  • Improvements to user privacy controls

We will notify you of significant changes through:

  • Email notifications to registered users
  • Platform notifications when you log in
  • Updated policy posting on our website
  • In-app notifications for mobile users

Your Rights and Choices

You have the right to:

  • Access: Know what cookies we use and why
  • Control: Manage your cookie preferences and consent
  • Withdraw: Withdraw consent for non-essential cookies at any time
  • Delete: Request deletion of cookie data associated with your account
  • Object: Object to certain types of cookie usage
  • Portability: Request a copy of your cookie preference settings

Contact Information

For questions about our Cookie Policy or to exercise your rights:

Effective Date

This Cookie Policy is effective as of September 25, 2025 and applies to all users of WAN 2.5 Animation Studio's AI video generation platform and related services.